Unified Communications

2019-02-08

Unified communications


Can you imagine the 21st century without modern ways of communication? For example: the only way to send a message is to send your own Messenger to a receiver (like in ancient Greece). “Don’t kill the Messenger” signs would be placed in every city and by every road. It would be crazy. Most of the big companies would not have been created.





What is unified communications https://www.axtelheadsets.com/en/headsets/uc?


UC is a business and marketing framework for integrating various asynchronous and real-time communication tools.

Your business probably communicates in many different ways: phone calls, video conferences, E-mails, SMS, FAX, messaging, etc. Unified communications bring all these ways together and let them communicate with each other so they can work together in one system. It makes your business much more efficient and comfortable.





Why is it so important?


As I said before it makes every business more efficient and much more comfortable for employees. We live in a world where multi-tasking is a daily bread and UC is a must. Big companies that have thousands of customers every day have to keep their customer service on highest possible level. It would be impossible without unified communications. It facilitates work for the employees and make it more comfortable for customers which is very important. In addition it can increase a productivity of workers. Mobility is very important thing nowadays. Employees that are able to work at home enjoy they work more and very often it is linked to increased productivity. He is relaxed and focused on his work and due to UC he is able to communicate with customers, colleges and boss (I can relate to this too, because I work at home as well).





How does it work?


A UC environment is mostly supported by one or more back-end systems, which facilitate integration between users. In addition users can switch between modes of communication. For example users were communicating via E-mail but then both of them decided to switch to real-time talk (voice chat or video conference). UC provides it within one session in very easy way.

That’s why it needs lot of tools like:

·        Text-based tools (Emails, chat)

·        Voice-based applications (audio conferencing, telephony, etc.)

·        Video-based services

·        Real-time presence

·        Devices (Phones, Headsets, Microphones, Cameras)

·        And many more.





Does my company really need it?


Of course it does! Can you imagine barber without scissors or maybe policeman without handcuffs? That’s why every company needs UC system. It helps companies doing their job. Customer or business partner that cannot cooperate with you in easy, comfortable way will probably say you “Good Bye”. Nobody wants situations like this, right? That is a reason why every company needs it. Nowadays it is a must. Every customer wants to be served quick and in a pleasant way. That’s how it is and there’s nothing you can do about it. You can find a meme with Bear Grylls that perfectly fits in this situation. It says: “Improvise. Adapt. Overcome”. And this “Adapt” part is a key here.